“Healthy Tension” Emerging Inside PayPal as It Looks to Reverse Poor ... - AllThingsD

“Healthy Tension” Emerging Inside PayPal as It Looks to Reverse Poor ... AllThingsD PayPal says it's finally serious about addressing some of its biggest customer-service issues, which its president admits the eBay unit has at times “become known for.” But can a company that hasn't been known to wow any of its customer groups ...